Refund Policy

REFUND POLICY

Last Updated: March 2026

1. General Policy

We strive to provide high-quality digital services and ensure that our users have a positive experience on our platform. Since our services involve access to digital content, tests, and subscription-based resources, refund requests are handled according to the conditions described in this policy.

By purchasing any service or subscription on our website, you acknowledge and agree to the terms of this Refund Policy.

2. Digital Services

All products offered on our platform are digital services, including but not limited to:

  • Online tests

  • Educational content

  • Subscription-based learning materials

  • Platform access

Due to the instant delivery and accessibility of digital services, refunds are generally not provided once access to the service has been granted.

3. Eligible Refund Cases

A refund may be considered only under the following circumstances:

  1. Duplicate Payment
    If a user accidentally makes multiple payments for the same service.

  2. Technical Failure
    If the user is unable to access purchased services due to verified technical issues on our platform that cannot be resolved within a reasonable time.

  3. Unauthorized Transaction
    If a payment was made without the user’s authorization and proper verification is provided.

Refund requests that do not meet these criteria may be declined.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The user has already accessed or used the purchased service.

  • The user changes their mind after purchasing.

  • The user fails to understand the service description before purchasing.

  • The user violates the platform’s Terms and Conditions.

  • Account suspension due to policy violations.

5. Refund Request Procedure

To request a refund, users must submit a request by contacting our support team and providing:

  • Full name

  • Registered email

  • Transaction ID

  • Description of the issue

Refund requests must be submitted within 3 days of the transaction date.

6. Refund Processing

If a refund is approved:

  • The refund will be issued using the original payment method.

  • Processing time may take 5–10 business days depending on the payment provider.

Transaction fees charged by payment providers may not be refundable.

7. Abuse Prevention

We reserve the right to refuse refund requests if we detect:

  • Fraudulent activity

  • Abuse of refund requests

  • Attempts to exploit the platform

Accounts involved in such activities may be restricted or permanently suspended.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon publication on our website.